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                      I want to colour my hair, but I'm concerned about maintenance. What should I do?
                      Discuss it with your Universal stylists during your colour consultation. Your Universal Stylist will advise you about using great products like the Redken Colour Extend haircare collection that will keep your haircolour looking salon fabulous between visits.

                      I colour my hair myself, but I want a big change. Should I go to the salon to have a professional stylist help me with this dramatic look?
                      Absolutely. Just bring in your ideas and your inspiration such as photos or magazine pages, and tell your Universal Stylist what kind of haircolour you have been using. Your Stylist will transform your hair to just the look you want—you will really see and feel the difference in your hair with professional salon colour.

                      I'm worried that colouring my hair will damage it. Is that true?
                      Some haircolour products are high in ammonia and/or contain minimal conditioning ingredients which can result in noticeable damage to your hair. Redken haircolour products are developed to condition your hair as they colour it, leaving your hair looking and feeling better than it did before.

                      I'm just starting to go gray. Is there a way to blend the gray into my natural colour?
                      Yes. Shades EQ Equalizing Conditioning Colour Gloss is perfect for blending away gray for natural looking results.

                      My hair is very long. Will that make it harder to colour?
                      No. Your stylist will take your hair's length into account when creating your custom Redken Colour formulation. However, longer hair tends to have drier and more porous ends, and therefore may require a different formulation than your roots.

                      I'm happy with my hair's natural colour, but I'd like it to be shinier. Is there a product that will do that?
                      Redken's Shades EQ will do just that—your stylist can glaze your hair with a clear gloss, which will not affect your colour at all—it will simply make it shinier.

                      I've tried to cover my gray hair myself and it didn't work. Will I get better results in a salon?
                      Yes. You will benefit from your Universal Stylist's expertise. He or she will create a custom colour formulation for you with Redken products that are designed to blend or cover gray, and use expert application techniques to give you just the look you want.

                      I tend to have allergies. How can I be sure I won't have a reaction when I get my hair coloured?
                      Your Universal Stylist will give you a "patch test" 48 hours prior to your colour service. He or she will clean an area about the size of a quarter on the inside of your elbow, and then apply a test solution of the colour formulation. If no reaction occurs over the next 48 hours, then you are ready to colour.
                       
                      Can I colour my hair and have another chemical service (such as a permanent wave or relaxing) on the same day?
                      It depends on the type of colour service you get. If a demi-permanent colour is applied, generally you can have another chemical process on the same day. If permanent colour or some types of highlights are applied, Redken recommends waiting a week to ten days for your colour after another chemical service.

                      How much should I expect my colour service to cost?
                      Costs depend on which color service you have done. Generally a single process colour will be less expensive than highlights or more complicated colour services, but confirm with your Universal salon when you call to schedule an appointment.

                      If I'm not happy with my hair after it's been coloured, what should I do?
                      Your stylist wants you to be happy. Good colour results start with a good consultation—come to the salon prepared (visit the Before The Salon for some tips), and be clear about your desired look. If you are unhappy with your colour for any reason following the service, discuss it with your stylist as soon as possible to see how the situation can be remedied.
                      The Beauty Group Pty Ltd T/A Hair by Universal 2011 Copyright